Welcome to Serenesage Trading Co., Ltd.'s website, serenesagetrade.com (hereinafter referred to as "this website"). We attach great importance to your privacy and strictly abide by the relevant EU privacy regulations in our business dealings with customers in the EU. This privacy policy is intended to clearly explain to you how we collect, use, store and protect your personal information.
I. Collection of Personal Information
Automatically collected information: When you visit this website, our server will automatically record some information, such as your IP address, browser type, access date and time, pages viewed, etc. This information helps us understand the use of the website and improve website performance and user experience.
Users actively provide information: When you register an account, place an order to purchase clothing, consult customer service, etc., you may actively provide us with personal information, such as name, contact information, delivery address, email address, payment information, etc. We only collect information necessary to provide services.
II. Use of Personal Information
Performance of service obligations: We use your personal information to process your order, including confirming the order, arranging shipment, handling returns and exchanges, etc., to ensure that you can successfully purchase the clothing you like.
Customer communication: We may use the contact information you provide, such as email or phone, to communicate with you about order status, product information, promotions, etc. You can choose to unsubscribe from marketing emails or refuse to receive marketing calls at any time.
Website optimization and personalized services: Based on the information collected, we analyze user behavior and preferences, optimize website design and product recommendations, and provide you with a more personalized shopping experience.
III. Storage of personal information
We store your personal information on a secure server and take reasonable technical and management measures to prevent the loss, theft, tampering or unauthorized access of information. The storage time is determined according to business needs and legal requirements. When it is no longer needed, we will promptly delete or anonymize the relevant information.
IV. Security of personal information
Technical measures: We use industry-standard encryption technology to encrypt the transmitted and stored personal information, such as SSL encryption technology, to ensure the security of data during transmission. At the same time, we regularly update and maintain security systems to prevent hacker attacks and malware intrusions.
Management measures: We have established a strict internal management system to limit employees' access to personal information. Only authorized employees can access and process your personal information, and employees must comply with strict confidentiality obligations.
V. User Rights
Right to access: You have the right to access the personal information we hold about you at any time and understand the use and storage status of the information.
Right to correction: If you find that the personal information we hold about you is incorrect, you have the right to ask us to correct it to ensure the accuracy of the information.
Right to delete: In compliance with legal provisions, you have the right to ask us to delete your personal information, such as when we no longer need to use the information to provide services.
Right to restrict processing: You can ask us to restrict certain processing activities of your personal information, such as during the period when you object to the accuracy of the information, we will suspend further processing of the information.
Right to data portability: Where feasible, you have the right to obtain your personal information and require us to provide it to you or a third party designated by you in a structured, common format.
Right to object: You have the right to object to our processing of your personal information for certain specific purposes (such as marketing purposes). We will stop the relevant processing activities after receiving the objection request unless we have a legitimate reason to continue processing.
VI. Information Sharing and Disclosure
Third-party service providers: In order to provide services, we may share your personal information with third-party service providers, such as logistics partners, payment processing agencies, data analysis companies, etc. However, we will ensure that these third parties comply with strict confidentiality agreements and data protection obligations.
Legal requirements: We may disclose your personal information when required by law, such as in response to court subpoenas, government investigations, etc. However, we will do our best to protect your information security and privacy within the scope permitted by law.
VII. Policy Updates
We will review and update this Privacy Policy regularly to adapt to changes in laws and regulations and the needs of business development. When there are major changes to the Privacy Policy, we will notify you through website announcements, emails, etc.
If you have any questions, comments or suggestions about this Privacy Policy or our handling of your personal information, please contact us at [email protected] and we will answer and handle them for you in a timely manner.